Your satisfaction is our #1 goal. We do have policies and procedures in place, but we pride ourselves on our customer service above all else.
Please don't hesitate to contact us with any questions, comments, or concerns. We'll get back to you as soon as possible.
You receive the exact plant pictured. Every listing is one-of-one; the plant in the photos is the plant that ships to you. We don't use stock photos, we don't substitute, and we don't pull a random plant from a shelf of lookalikes.
Any imperfections are photographed and noted in the listing. If you'd like more angles before you buy, just ask.
If you find yourself being overcharged for shipping — for example, multiple orders going into one box — just let us know and we'll get you the correct rate. We'd rather refund the difference than have you pay twice for the same box.
All sales are final. Please order responsibly.
Cancellations are by seller approval only and may incur a restocking fee of 20% of the order total.
If there's an issue with your plant, contact us within 24 hours of delivery with an unboxing video.
The video must include footage of the unopened plant. Opening the shipping box on camera is fine, but the plant's seal must still be intact when filming begins. Once the plant is opened, it becomes the buyer's responsibility.
Start recording before you open anything. A video that begins after the plant is unwrapped can't support a claim — this is the one requirement we can't waive, since it's also what our shipping insurance requires.
Returns are not accepted due to the perishable nature of live plants.
Refunds are issued on a discretionary basis and only with an unboxing video as described above.
Due to the random nature of variegation, we cannot guarantee that any future variegation will occur in plants or corms. You're buying the plant as it appears in the listing photos, not a prediction of how it will grow.
Please be respectful — and have fun. We're happy to talk through anything before or after you order.
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